FAQ

Currently, Craftmaster Furniture does not sell directly online. We encourage customers to visit one of our authorized dealers to see and feel our quality craftsmanship in person and to choose fabrics and finishes.

Yes, many of our dealers offer fabric samples. Visit a dealer showroom to explore our full fabric selection.

Yes, we are proud to say that all Craftmaster Furniture is designed and manufactured in North Carolina, USA. Our commitment to local craftsmanship and high-quality materials ensures each piece meets our standards of durability and style.

Craftmaster Furniture offers over 900 fabric options and more than 50 leather options! With such a vast selection, you can easily find the perfect match for your style and home décor needs.

Absolutely! At Craftmaster, we provide a range of customization options, including fabric, leather, trim, and finish choices, allowing you to create a piece that truly reflects your personal style.

Lead times for custom furniture vary, but our typical timeframe is 6–10 weeks from order to delivery. However, this can vary based on demand and your specific location. Check with your dealer for a more accurate delivery estimate.

We take pride in the quality and craftsmanship of our products. Craftmaster Furniture provides a Limited Lifetime Warranty on our frames, a 5-year warranty on springs, a 10-year warranty on seat cushions, and a 1-year warranty on fabrics and leathers. For complete details consult your dealer and see our warranty page.

For optimal care, we recommend vacuuming regularly to keep dust and dirt off the fabric. Always follow the care instructions provided with your furniture, and avoid using harsh chemicals.

Yes! Craftmaster is committed to sustainability. We offer products made with eco-friendly materials, such as sustainable wood and CertiPUR-US certified foam, to reduce environmental impact.

Yes, we can help with replacement parts for Craftmaster furniture, and many of our fabrics can be reordered. Please contact your dealer for assistance with specific requests.

Craftmaster is known for our quality, customization options, and dedication to American-made furniture. Our commitment to craftsmanship, choice, and comfort makes each piece unique to your home, providing lasting beauty and durability.

Craftmaster Furniture offers a variety of cushion types, each tailored to a specific style, ensuring optimal comfort and design; for detailed information about each cushion type, see our Cushion PDF.

No, none of our furniture contains PFAS, commonly known as "forever chemicals." We prioritize your health and the environment by using safe, non-toxic alternatives, ensuring that our products are both beautiful and sustainable.

"Railroad" means the design of the patterns runs vertically across the roll from selvage to selvage. When viewing the material from the selvage edge, any figures will appear upright. Railroad stripes run across the roll.

Railroad fabrics may be used on any style. However, they may be seamed on the seat when applied to a chaise lounge or cuddler.

Up the roll means the design of the pattern runs horizontally the length of the roll, parallel to the selvages. When viewing the material from the selvage edge, any figures will appear sideways. Conventional stripes run the length of the roll.

Up the roll fabrics may be used on any style. However, they will be seamed when applied to a sofa, loveseat, or settee with a single back or seat cushion. Some large cocktail ottomans and cuddlers may also be seamed.

Yes, fabric orientation can influence the appearance of patterns and seams. Be sure to consider the furniture's design and consult your dealer for guidance to ensure the fabric orientation complements your piece.

Understanding fabric cleaning codes is essential to maintaining the beauty and longevity of your upholstery. These codes are standardized in the Home Furnishings Industry and can be found on our fabric swatch labels for quick reference. Always check the cleaning code on your swatch tag before attempting to clean any fabric.

Cleaning Codes and Instructions

CODE "S" – Dry Cleaning Solvent Only

• Recommended Cleaning: Professional cleaning.
• Spot Cleaning: Use a water-free dry-cleaning solvent.
• Caution: Avoid water-based or detergent-based cleaners, as they can cause water stains or excessive shrinking, which may become permanent.
• Regular Maintenance: Vacuum or brush lightly to remove dust and grime.

CODE "W" – Water-Based Cleaning Agents

• Recommended Cleaning: Professional cleaning.
• Spot Cleaning: Use water-based cleaning agents or foam to remove stains.
• Caution: Some cleaning agents may harm the fabric's color or durability.
• Regular Maintenance: Vacuum frequently or brush lightly to remove surface dust.

CODE "SW" or "WS" – Water or Solvent-Based Cleaning Agents

• Recommended Cleaning: Professional cleaning.
• Spot Cleaning: Use either water-based cleaning agents, foam, or pure solvents.
• Regular Maintenance: Vacuum frequently and brush lightly to prevent surface soil.

CODE "X" – Vacuum or Light Brushing Only

• Recommended Cleaning: Light brushing or vacuuming to remove dust and grime.
• Caution: Avoid water-based or solvent-based cleaners, which can cause fading, shrinking, or pile disturbance (e.g., with velvets).

CODE "R" – Cleaning with Water and a Mild Solution

• Loose Debris: Lightly vacuum but do not brush.
• Wet Spills: Blot with a clean cloth to absorb as much liquid as possible.
• Cleaning Solution: Use a mixture of 2 oz. dish soap, 2 oz. bleach, and 1 gallon of water. Apply gently, rinse with clean water, and air dry. Avoid direct heat or tumble drying.
• Caution: Never over-rub, use brushes, or vacuum attachments with brushes.

CODE "D" – Damp Cloth Only

• Recommended Cleaning: Use a damp cloth with water only.
• Caution: Do not use soap or an overly wet cloth.

CODE "DC" – Professional Dry Clean Only

• Recommended Cleaning: Dry cleaning by a professional service.

General Care Tips

• Avoid saturating fabrics during cleaning.
• Never use hot water or steam on upholstery fabrics.
• Pillows and seat cushions should not be placed in dryers, as heat can damage fabric and backing.
  By following these guidelines, you can keep your furniture looking its best for years to come.

How to Clean Leather Upholstery

Leather upholstery is durable, practical, and easy to maintain. Regular care involves vacuuming with a brush attachment, wiping with a microfiber cloth (dry for unprotected leather, damp for protected leather), and occasionally applying leather conditioner. With proper maintenance, leather develops a unique patina and remains beautiful for years to come.

Step-by-Step Leather Cleaning Guide

1. Identify Your Leather Type:
   Upholstery typically features two types of leather: unprotected (aniline) and protected (semi-aniline or pigmented). Check your furniture label or product details to confirm the leather type.
2. Gather Cleaning Supplies:

• Vacuum cleaner with a brush attachment
• Clean microfiber cloths
• Organic, non-detergent liquid soap or specialized leather cleaner
• Leather conditioner (avoid wax or silicone-based products)

1. Vacuum the Surface:
   Use the brush attachment to remove dust and debris, ensuring you clean all crevices.
2. Wipe the Leather:

• For unprotected leather: Use a dry microfiber cloth to gently clean the surface.
• For protected leather: Use a damp cloth with a mild soap solution, then dry thoroughly with a clean, dry cloth.

1. Apply Leather Conditioner:
   Treat your leather once or twice a year to maintain its softness and prevent drying. Apply the conditioner evenly and allow it to absorb before use.

By following these steps, your leather furniture will remain stunning and gain character over time.

Pilling happens when loose fibers on the surface of a fabric become entangled and form small balls or "pills." This is a natural result of friction from everyday use, such as sitting, rubbing, or moving cushions. Pilling is common across all types of textiles, including upholstery, and does not indicate a defect—it’s simply a characteristic of how fibers behave over time.

To remove pilling, use a fabric shaver, a tool designed to gently eliminate pills without damaging the material. For smaller areas, a lint remover or fine scissors can also be effective. Regular maintenance can help keep your upholstery looking smooth and well-maintained.